Does the AI assistant give legal advice?
No. It answers general questions about you, your practice areas and how to book, from information you approve. Anyone asking what they should do in their own matter is offered a consultation with you. Persona does not give legal advice.
Can I control what the assistant says?
Yes. It uses your website, your bio and the questions and answers you write. You can change those at any time, and every chat is saved in your portal so you can review it.
Can I show testimonials?
Yes, where your law society and firm allow it. You choose what appears on your card, so you can leave testimonials off completely.
How do meeting notes and consent work?
You start a recording only after your client agrees. The words are turned into text, and Persona writes a summary, next steps and a follow-up email for you to review. Only the words are kept, never the audio, and you can delete notes at any time.
Where is client information stored?
Cards, contacts, chats and notes are stored on your own WordPress site. To answer a question, the text of an AI chat passes through our AI service.
Does it work with my CRM?
Yes, via Zapier and Make. New contacts, consultation request,s AI chats and meeting notes can be sent to the CRM you already use.
Does Persona make my firm compliant?
No tool can do that on its own. Persona gives you control over your card’s content, the assistant’s answers, testimonials and consent for notes. No tool can do that on its own. Persona gives you control over your card’s content, the assistant’s answers, testimonials and consent for notes. You stay responsible for your law society’s rules, including advertising, confidentiality and record keeping. Recording a meeting is always your choice.
Is client information kept private?
Cards, contacts, chats and notes are stored on your own WordPress site. To answer a question, the text of an AI chat passes through our AI service. You decide whether to record any meeting at all.