Does the AI assistant quote rates or give advice?
No. It explains how pre-approval works and what to bring, from information you approve. Anyone asking about rates or what they qualify for is offered a call with you. Persona does not quote rates, approve mortgages or give financial advice.
Can I control what the assistant says?
Yes. It uses your website, your bio and the questions and answers you write. You can change those at any time, and every chat is saved in your portal so you can review it.
Can I show testimonials?
Yes, where your regulator and brokerage allow it. You choose what appears on your card, so you can leave testimonials off completely.
How do meeting notes and consent work?
You start a recording only after your client agrees. The words are turned into text, and Persona writes a summary, next steps and a follow-up email for you to review. Only the words are kept, never the audio, and you can delete notes at any time.
Where is client information stored?
Cards, contacts, chats and notes are stored on your own WordPress site. To answer a question, the text of an AI chat passes through our AI service.
Does it work with my CRM?
Yes, via Zapier and Make. New contacts, pre-approval request,s AI chats and meeting notes can be sent to the CRM you already use.
Does Persona make my brokerage compliant?
No tool can do that on its own. Persona gives you control over your card’s content, the assistant’s answers, testimonials and consent for notes. No tool can do that on its own. Persona gives you control over your card’s content, the assistant’s answers, testimonials and consent for notes. You stay responsible for following your brokerage’s, lenders’ and regulator’s rules, including disclosures and record keeping.
Can it help with renewals?
Yes. Every contact keeps its notes, chats and follow-up dates, so you can call before the renewal. Your clients also keep your card on their phone, so it’s easy for them to come back to you.